If your item is not what you wanted then return the order to us within 30 days of receiving your delivery and we will be happy to issue a refund. Items must be returned as new - unworn and in the original packaging. We are unable to accept returned jewellery which is not in perfect condition.
Please include the following information with your returned item(s), your name a order number. If we do not have this information with your returned parcel we will be unable to process a refund.
Please make sure you return the item using a service that is fully insured for precious metal items, we highly recommend using a Royal Mail 'special delivery service' (tracked and insured) or an insured courier service of your choice.
Please note when using Royal Mail: the 'Special Delivery' option is the only service fully insured for precious metal jewellery. If you use a 'signed for' option you will not be able to make a claim with Royal Mail if the jewellery fails to reach us. Please always check with your local post office.
For Europe and Worldwide orders please ensure your method of return is tracked and insured to the value of the goods. We are unable to accept responsibility for the non-arrival of returned goods unless sent as stated.
Refunds for your items will be made within 3 working days of the date of receipt of returned goods. The delivery charges for the original order will not be refunded.
Refund payments will always be made to the same credit/debit card that was used to purchase the goods.
Make sure your items are securely wrapped and email firstname.lastname@example.org return address.
We take great care in handmaking all items we stock. We therefore take quality seriously and would be very disappointed if you received a faulty item.
If the item you received was faulty on delivery we ask that you notify us within 48 hours of receipt.
Please contact us with details of the issue by emailing email@example.com for further details before sending your parcel back to us.
When we receive the faulty item we will carry out a full inspection. Where the fault is considered genuine we will of course offer a replacement if possible or a full refund including your delivery and returns postage.
Returning an item purchased as a gift
If the gift was delivered directly to you please email for return address information. Returns will be accepted by us up to 30 days after the delivery was received by yourself. We will notify the buyer and refund the cost of the item to the card used for the original purchase.
Unfortunately we cannot cover the cost of the return postage. We can also offer an exchange for anything else, please email firstname.lastname@example.org for details.